Shipping Policy

Zerindi Shipping Policy

Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below you’ll find the details of our shipping operations.

Shipping Coverage

Countries: We currently ship across Australia.
Future expansion: We may expand to additional countries in the future.

Shipping Costs

Within Australia: Free shipping on all orders.
No hidden fees: All costs are clearly displayed at checkout.

Order Processing Time

Processing time: Orders are processed within 1–3 business days, Monday through Friday.
Cut-off time: Orders placed before 5:00 PM (AEST) will be processed same day.
Weekend orders: Orders placed during the weekend are processed the next business day.

Transit Time

Estimated delivery time: 5–10 business days.
Business days: Deliveries occur Monday to Friday.
Note: Delivery times are estimates and may vary due to external factors like weather or logistics delays.

Shipping Process

Reliable couriers: We use trusted courier services such as Australia Post or Sendle.
Insured shipping: All shipments are insured. Contact our customer service if your item is lost or damaged during transport.
Eco-friendly packaging: We strive to use sustainable materials to reduce our environmental impact.

Tracking Instructions

Tracking details: After your purchase, you will receive an email with tracking information, including courier and tracking number.
Track your order: Use your tracking number via our tracking portal to check the status of your delivery.
Need help? Our support team is happy to assist if you have any tracking-related questions.

Missing Item Procedure

Report missing items: Contact our support team at support@zerindi.com within 7 days of delivery.
Resolution: We’ll investigate and provide a replacement or full refund if the item cannot be located.

Return Policy

Returns accepted: Returns are accepted within 30 days of receiving your order.
Conditions: Items must be unused, undamaged, and returned in original packaging. Personalized items cannot be returned.
Return shipping costs:
- For defective items or items not as described: We cover the return shipping costs.
- For change of mind: Return shipping is at the customer’s expense.
Refunds: Processed within 10 days of receiving the return, refunded via the original payment method.

Restocking Fees

No restocking fees: Zerindi does not charge any restocking fees on returned items.

Return Shipping Costs (Summary)

Defective items: No cost to the customer — we cover return shipping.
Change of mind: Customer pays actual return shipping cost.

Contact Information

Website Name: Zerindi
Company Name: van Iersel E-commerce
Address: Manegelaan 57, 2131XA Hoofddorp, The Netherlands
Email: support@zerindi.com
Contact Form: Click here to contact us
Phone Number: +61 488 897 947

Dutch Chamber of Commerce (KvK) Number: 87040433
Dutch VAT Number (Btw-id): NL004347434B57
Dutch Tax Number : 253405312B01

Customer Service Hours: Monday to Friday, 9:00am – 5:00pm (AEST)